Frequently asked questions
How can I find out more about Figtree Early Learning Centre?
To find out more about our service and what Figtree can offer to you and your child we invite you to visit us and take a tour of our site. You can contact us on 02 
9747 5782 or email us at [email protected]

What is Early Childhood Education and Care (ECEC) and why is this so important for my child?

ECEC is about supporting children to develop as capable and confident learners. At Figtree Early Learning Centre each of our environments are set up to ensure children are supported to develop to their greatest potential. Research shows that the first five years of a child’s life are fundamental in helping them to develop a positive love of learning and at Figtree it is our aim to be part of this time in each child’s life.

What ages does Figtree Early Learning Centre cater for?
Figtree provides education and care services for children from 6 weeks to 5 years of age.

What are your hours of operation?
Figtree is open 7:30 am to 6:00 pm, Monday to Friday.

Can I change my child’s enrolment and how much notice do I need to provide?
Yes, changes to children’s enrolments are welcome where places are available. Figtree requires two weeks’ notice when changing days or when families are seeking to exit the service.

Does Figtree require a bond on enrolment and what is the daily fee?
A bond of $400 is required to secure your child’s enrolment. This is fully refundable upon exit when two weeks’ notice has been provided. For the daily fee please call us on 9747-5782 or email us at 
[email protected] and a member of our team will contact you.

Will I be able to visit my child during the day?
Yes, we love to have families visit us and get involved in our educational programs. We encourage all our families to come in and spend time with us, participate in activities or share a special skill or interest with the children. This is a great way to ensure a positive partnership between Figtree and our families.

What happens if my child is sick or becomes ill during the day?
To ensure the health and safety of all our children we ask that parents keep sick children at home. If a child becomes ill while at Figtree our educators will contact families to discuss your child’s symptoms. At times it may be necessary for your child to be collected from the Centre early, in which case, educators will ensure that your child is kept as comfortable as possible until you arrive.
What are the educator to child ratios?

In New South Wales under the National Regulations, ratios are as follows:

Age of Child

Educator to child ratio

Birth to 24 months

1:4

Over 24 months and less than 36 months

1:5

Over 36 months – preschool age

1:10

Does the Figtree offer a pre-school program?
Yes, Figtree provides all children 3-5 years with access to a structured preschool program. This program is planned and implemented by our Early Childhood Teacher and our team of experienced educators.

What is the Early Years Learning Framework?

The Early Years Learning Framework (EYLF) describes the practices, principles and outcomes that our team of educators work towards each day. The EYLF is part of the Australian Governments National Quality Framework (NQF) for the field of Early Childhood Education and Care. The EYLF has a strong focus on supporting children to learn through play and has five Learning Outcomes.

The outcomes are:
  • Children have a strong sense of identity

  • Children are connected with and contribute to their world

  • Children have a strong sense of well being

  • Children are confident and involved learners

  • Children are effective communicators

For more information on the EYLF or the NQF please speak to one of our educators.

How will I know that my child’s learning and development is being encouraged?
Our team of educators develop programs based on the EYLF and our knowledge about child development. Using the EYLF, educators will observe your child’s learning so they can plan for the next step in your child’s development. They will do this by listening, watching and talking to your child. An individual planning cycle is followed for each of our children and we encourage families to identify goals for their child which we aim to support.

A community post is made available for all families via our online learning platform. This allows families to see what learning has taken place throughout the day. These posts can then be discussed with your child at home to extend on the activities provided at Figtree and help ensure a connection between home and our service.

Twice a year a developmental assessment for each child is conducted. Following this process, families receive a summary on their child’s learning and are provided with an opportunity to meet with our educators to discuss their child’s progress. While this formal meeting is offered to families twice a year parents are always able to speak to our educators about their child’s development and learning journey.

Do you host social events for families?
Yes, Figtree offers families many opportunities to spend time at the service. Every year we host a family social to welcome new and existing families, mothers and father’s day events, as well as a Christmas party. We are also open to hosting other community events and invite our families to provide ideas on how we may be able to extend on this social events throughout the year.

Will I be charged fees for public holidays?
No, Figtree does not charge fees for any day the service is closed. This includes our 3 week shutdown over the Christmas period.

Do you have an outdoor learning environment for the children?
Yes, Figtree has a large outdoor environment were an adventure awaits each child. Playing outside gives your child the chance to explore the natural environment and have new and fun experiences. Children can play their favourite games, test their physical limits and build self-confidence. In the outdoor learning environment children have more space and freedom for big movements, like running, jumping, kicking and throwing. Physical activities like these are good for children’s health, fitness and physical development and we are delighted to be able to offer such a wonderful outdoor setting for our children.

Are meals provided?
Yes, Figtree provides children with four meals a day. Breakfast, morning tea, a hot lunch and afternoon tea. The carefully designed menu has been developed in consultation with nutritionists and dieticians to produce a menu that not only exceeds the national dietary guidelines but also creates a positive and appealing mealtime environment for children in our care.

Special dietary requirements including cultural considerations and allergies can all be catered for upon request.

To find out more about the catering company used please follow the link:
http://www.kidsgourmetfood.com.au/information-for-parents/

Is there parking for drop-off and pick-ups?
Yes, Figtree has a secure onsite carpark available to parents for drop-off and pick-ups.

What do I need to bring for my child each day?

  • A bag

  • A drink bottle

  • A Sun Smart hat for outdoor play

  • A full change of clothes

  • A set of cot sheets for children who sleep during the day

  • Comforters including toys or dummies for children who require these

  • Breastmilk or formula as required

Does the Centre close during the year?
Yes, Figtree operates for 49 weeks a year and has a 3 week shutdown. This allows families to take holidays between the Christmas and New Year period without having to worry about paying fees.

What skills and qualifications do the educators have?
Figtree employs a dedicated team of educators to ensure the highest standard of quality care and education for your child. We provide a team of educators from a range of diverse nationalities and cultures, as well as qualifications.

This includes:

  • Early Childhood Teachers

  • Diploma Trained Educators

  • Certificate III Early Childhood Educators

  • Special Educators

Will I be eligible for any subsidies or other financial assistance?
The Australian Government provides families with a Child Care Subsidy (CCS). The CCS is means tested and is based on a families combined income. For more information on what your daily fee at Figtree will be please contact us directly and we will be happy to discuss your particular circumstance.

Does my child need to be immunised?
Under the No Jab No Pay legislation, from 1 January 2016, parents must ensure their children meet the immunisation requirements which now apply in order to be eligible for CCS. The changes mean that a child must be fully immunised, or on a catch-up schedule according to the current Australian Immunisation Handbook or have a valid exemption in order to receive these payments.